Customer Support Representative

The Petrotec Group history began in Portugal, in 1983. Over the years we have been following an ambitious path, coupled with an investment and innovation strategy that has contributed to the company's strong reputation and international expansion.

We have become one of the main players in the market, working directly in 8 countries and with distributors in more than 84 countries, incorporating 20 companies into a multidisciplinary and comprehensive work. The Petrotec Group includes a group of companies, whose activity is focused on the production, marketing and technical assistance for equipment and systems for the storage, distribution and retail areas of the oil and non-oil industry.

Our strong identity and culture of ambition is due to the people who constitute this team and that is why we promote unique know-how, experience, talent and, above all, passion in each gesture. This is the only way we can grow daily. In the Petrotec Group we do not only promote competence, we also fuel values such as excellence, trust and stability and we commit ourselves to giving our more than 1100 employees the opportunity to evolve in their individual and career skills. This allows us to achieve the best results every day for 40 years.

Petroassist UK Ltd is part of the Petrotec Group of Companies. We are a nationwide sales, service and installation business, selling and maintaining a range of forecourt equipment including Fuel Pumps, EV Charging, Payment Terminals, Tank Gauges, EPOS, Car Wash & Valeting and other ancillary equipment.

In submitting your application for this role, you are consenting to your personal data being shared as necessary for the recruitment process.

Working as part of a team to log customer calls, deal with customer enquiries and facilitate service engineer workloads. This job requires weekend working on a rota pattern. You will work an average of 40 hours per week over a year.

Position Responsibilities

- Log calls from customers or facility management companies on Service Management System

- Provide call updates to customer as required

- Co-ordination of the service activities in a specified region including:

- Notify of Service Engineers of fault calls and call chases and advise of completion deadlines

- Updating of Service Management System

- Ordering of spare parts via Service Management System

- Booking appointments with external agencies

- Liaison with Regional Operations Manager

- Update customer service support systems

- Completion of customer reporting information

- Diarising of appointments for future field activities

- Co-ordinating Service activities with other functional departments

- Processing/filing of service related administration

Personal Attributes

- Excellent customer service skills

- Excellent administrative and organisation skills

- Strong interpersonal skills, ability to communicate well via telephone

- Assertive

- Ability to work independently within a strong cohesive team

- PC literate

- Flexible

Job Types: Full-time, Permanent

Pay: Up to £26,000.00 per year

Benefits:

Company pension

Life insurance

On-site parking

Schedule:

8 hour shift

Overtime

Weekend availability

Located in Midlothian - on site attendance required

If you meet the specific requirements of the role and feel you’re a great fit to join our team, apply via email: maureen.conlin@petroassist.uk, chris.newman@petroassist.uk