IT Assistant Apprentice

We are looking for a motivated and tech-savvy individual to join our IT team as an IT Assistant Apprentice. This

is an exciting opportunity to gain hands-on experience in a professional IT environment while studying toward

a recognised qualification. You will support the team in providing IT services across the organisation, learning

essential skills in hardware, software, and network support.

Key Responsibilities:

• Assist in providing first-line technical support to users, both in-person and remotely.

• Help with the setup, configuration, and deployment of IT equipment including PCs, laptops, printers,

and mobile devices.

• Support software installations, updates, and troubleshooting.

• Log and track IT issues using the internal helpdesk system.

• Learn to diagnose and resolve basic hardware and software problems.

• Assist with user account setup, password resets, and access permissions.

• Support the maintenance of IT asset records and inventories.

• Learn about cybersecurity, data protection, and IT best practices.

• Shadow and work alongside experienced IT professional to develop core technical and customer

service skills

Requirements:

• A genuine interest in IT and technology.

• Basic knowledge of computers, operating systems, and common applications.

• Good problem-solving and communication skills.

• Willingness to learn and take direction.

• Ability to work well within a team.

• GCSEs (or equivalent) in English and Maths (Grade 4/C or above preferred).

• Eligible and committed to completing an IT Apprenticeship qualification.

Desirable:

• Any previous experience in an IT or technical support role (including personal or school projects).

• Awareness of networks, Microsoft Office 365, or Windows operating systems.

Benefits:

• Full training and support towards a nationally recognised IT qualification.

• On-the-job experience with real responsibility.

• Mentorship from experienced IT professionals.

• Potential progression to a full-time IT role upon successful completion of the apprenticeship

Interested?

We look forward to receiving your application. Please note that by applying, you consent to the processing of your data for recruitment purposes in line with our privacy policy.

If you are interested in joining our dynamic team, please contact careers@petroassist.uk.